Shipping & Returns
At Rejuvenate Jewels, every piece is thoughtfully handcrafted in small batches by skilled artisans using reclaimed, natural, and carefully sourced materials. Each creation is unique, and we take great care in preparing it before it begins its journey to you.
Shipping
• Orders are usually dispatched within 5 to 7 working days.
• Made to order or personalized pieces may require 7 to 14 working days before dispatch.
• Once your order has been shipped, you will receive tracking details via email or WhatsApp.
• One order can only be shipped to one delivery address. Please ensure all shipping details are correct before placing your order.
• International orders may be subject to customs duties or import taxes, which are the responsibility of the customer.
Returns & Exchanges
As every Rejuvenate Jewels piece is handcrafted, we do not offer refunds.
Returns are accepted only if:
• Your item arrives damaged during transit.
• You receive an incorrect product.
• There is a genuine manufacturing defect.
Where possible, we will replace the product. If a replacement is unavailable, Store Credit for the value of the product will be issued after verification.
Mandatory Unboxing Video
To process any claim for damage, missing items, or an incorrect product, a continuous, unedited video of the package being opened is mandatory.
The video must clearly show:
• The sealed package before opening.
• The shipping label.
• The complete unboxing process without any edits, cuts, or pauses.
Claims submitted without an unboxing video cannot be approved.
How to Request a Return
Please contact us within 48 hours of receiving your order.
Email: customercare@rejuvenatejewels.com
WhatsApp: +91 90823 10580
Please include:
• Your order number
• Clear photographs of the issue
• The complete unboxing video
Approved products must be returned unused, in their original packaging, within 7 working days.
Store Credit
• Store Credit is valid for 6 months from the date of issue.
• It may be used on products of the same or higher value.
• Replacement orders will be shipped free of charge.
Repairs & Aftercare
Because every Rejuvenate Jewels piece is handmade, we believe it deserves to be loved for years to come.
If your jewellery is accidentally damaged through regular wear, we will be happy to assess it and, wherever possible, repair it for a nominal service fee, along with any applicable shipping charges.
Repair costs will depend on the nature of the damage and the materials required. If a repair is not possible, we will let you know before proceeding.
Please Note
• Custom made, personalised, sale items, and earrings cannot be returned or exchanged unless they arrive damaged or have a verified manufacturing defect.
• Slight variations in colour, texture, wood grain, natural stones, handcrafted finishes, and reclaimed materials are a natural part of handmade jewellery and make every Rejuvenate Jewels piece unique. These are not considered defects.
• Jewellery damaged due to misuse, accidental breakage, exposure to water, perfumes, chemicals, improper storage, or normal wear and tear is not eligible for Store Credit.
• Rejuvenate Jewels reserves the right to decline any claim that does not meet the above conditions.
If you have any questions, our team is always happy to help.
Email: customercare@rejuvenatejewels.com
WhatsApp: +91 90823 10580